ITIL Continual Service Improvement Activity	Corresponding USM Process	Explanation
Identifying improvement opportunities	IMPROVE	Improvement opportunities are identified within USM’s IMPROVE process focused on risk management and continuous enhancement.
Defining and agreeing improvement initiatives and plans	AGREE	Improvement initiatives involving new or changed service requirements are aligned with service contracts and agreements.
Planning improvement actions and changes	CHANGE	Implementing changes for improvements follows controlled change management practices under the USM CHANGE process.
Collecting, measuring, and analyzing performance data	OPERATE	Operational monitoring and measurement provide data to support analysis and informed decision-making within the OPERATE process.
Reviewing and reporting improvement progress	IMPROVE	Progress reviews and performance reporting enable ongoing risk evaluation and adjustment of improvement efforts.
Implementing corrective or enhancement actions	CHANGE	Actual deployment of improvement changes is governed by the CHANGE process to ensure controlled and coordinated execution.
Embedding continual improvement culture and practices	IMPROVE	USM’s IMPROVE process drives the establishment of an ongoing improvement mindset and process maturity across the organization.