Process fulfilled: The process steps relevant to the customer are executed. The customer receives feedback about these steps. In an intermediate process in a workflow, the customer is the previous calling process. This status enables analysis of the contribution of each process to the overall customer-relevant resolution time.

Process closed: The administrative process steps are finished. This completes the execution of the process and it can be closed. This status is important for analysing the correct and complete execution of the process.

Workflow fulfilled: For the final process in the workflow, the steps relevant to the customer are executed. This finishes the critical path of the workflow and the customer receives feedback. This status is important for analysing the effectiveness of the workflow in fulfilling customer requirements and SLA targets.

Workflow closed: The administrative process steps are finished for all processes in the workflow. This completes the execution of the workflow and it can be closed. This status is important for analysing the correct and complete execution of all the processes in the workflow, i.e. whether the organisation is correctly following the SMS.

Jose Ruivo 20.03.25:

If we want to keep track of the statuses of the processes within a workflow, we need to define those status and their transitions, in addition to the status of the workflow. We would have a transition to "xxx process fulfilled" at the end of each "Review delivery & feedback" step, and in the last "Review delivery & feedback" step of a workflow we would also have a transition to "workflow fulfilled". We would also have a transition to "xxx process closed" at the end of each"Evaluate & close" step.