Incident: A (threatening) failure.

1. Incident number
2. Date created
3. Requestor
4. Classification
   • Priority (Priority Table [DOC_PRIO])
   • Category (‣)
5. Description short
6. Description long
7. Link to MIC
8. Link to other incidents
9. Workaround/solution
10. Recovery plan
11. Recovery service request number
12. Location (Customers)
13. Requestor feedback
14. Evaluation