How to define - ISO704:2022
- Akteur
- Architektur
- Design
- Human Centered Service Design
- Human Centered Service System
- Institutionen, Regeln, Normen
- Institutionelle Vereinbarungen
- Organizational Development
- Organizational Learning
- Services und Service
- Service
- Service Innovation
- Service Plattform
- Service Ökosysteme
- Struktur - Structure (Duality of Structure)
- Wert
- Wertversprechen - Value Proposition