Priority: qualification for the order in which calls are handled.
| PRIORITÄT | Auswirkung LARGE | Auswirkung MEDIUM | Auswirkung SMALL | Auswirkung NIL | | --- | --- | --- | --- | --- | | Dringlichkeit HIGH | critical | high | medium | low | | Dringlichkeit MEDIUM | high | medium | low | minimal | | Dringlichkeit LOW | medium | low | minimal | zero |