Service Request: A support request for (additional) facilities agreed in the service agreement other than a wish, request for change, or incident.

SR = Service Request

1. SR number
2. SR Date-time created
3. SR Requestor
4. Link to MIC
5. Link to other service requests
6. Classification
   • Priority (Priority Table [DOC_PRIO])
   • Category (‣)
7. Location (Customers)
8. Description long
9. Description short
10. SR Execution planned date-time
11. SR Execution performed date-time
12. Requestor feedback
13. Evaluation
14. SR Closure date-time