Service Request: A support request for (additional) facilities agreed in the service agreement other than a wish, request for change, or incident.

SR = Service Request

  1. SR number
  2. SR Date-time created
  3. SR Requestor
  4. Link to other objects in MIR and/or SDC-tool
  5. Classification
    1. Priority (Priority Table [DOC_PRIO])
    2. Category (‣)
  6. Location (Customers)
  7. Description
  8. SR Execution planned date-time (24.04.26: to be added in tussom)
  9. SR Execution performed date-time (24.04.26: to be added in tussom)
  10. Requestor feedback (—> tussom: see survey)
  11. Evaluation (—> to be filled when ticket is being resolved/worklog entry)
  12. SR Closure date-time