Youtube: The USM Revolution: Streamlining Workflows, Customer Journey's, Value Streams, and Capabilities

https://youtu.be/Pt1SlJ2hpq4?si=Ywl6qXyQxtKvQ3UQ

Klaus Dörner: 04:00, 09:45, 17:30, 34:30, 49:00, 59:00

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