Wish: A support request to agree on a new service or to update an existing service agreement.

1. Wish number
2. Classify
   • Category (‣)
   • Priority (Priority Table [DOC_PRIO])
3. Creation date
4. Description short
5. Description long
6. Link to service
7. Link to other wishes
8. Technical design
9. Draft offer
10. Service agreement
11. Change number
12. Requestor feedback
13. Evaluation
14. Closure date