USM DACH Forum 8 Mo., 7. Apr. 2025
Zusammenfassung:
The discussion centered on various initiatives and updates related to the USM framework, with Jan van Bon and Klaus Dörner leading the conversation. They humorously introduced the term NTTRSHR, with Jan sharing a light-hearted anecdote about receiving a joke award. The meeting included updates on participants, such as Peter's vacation in India and Klaus's upcoming trip to Bangalore. Klaus also set the agenda and requested participants to prepare for a group screenshot.
Jan provided insights into his recent projects, including a workflow generation tool that leverages USM-based templates for business process modeling. He highlighted the tool's potential to standardize organizational routines and identify process gaps. Additionally, Jan discussed his work on translating ISO 27001 requirements into USM terminology, emphasizing the importance of this translation for compliance and broader USM applications. He is finalizing a structured Excel sheet that differentiates between generic requirements and specific constraints, which will aid in achieving ISO certifications.
The conversation also covered the development of a Dutch architecture glossary for public service, which Jan is working on. This glossary, consisting of 120 essential terms, aims to align with USM terminology and improve clarity in architectural definitions. Jan noted that while the glossary is publicly available, its adoption may be slow within the public sector. He critiqued the traditional layered governance model, advocating for an interaction-based approach that enhances interoperability among government organizations.
Klaus reported on the translation of USM tool content into German and Portuguese, while Sonke Kissen discussed the need for a tool-controlled maturity assessment method for service providers. Edo Bezemer shared updates on USM Foundation courses and the implementation of USM in Suriname. The discussion also touched on the relationship between USM processes and service capabilities, with Thomas Vetchy emphasizing the lifecycle aspect of services. The need for consistent terminology and clear communication was highlighted as essential for effective service delivery and broader acceptance of the USM framework.
Kapitel & Themen:
Discussion on NTTRSHR and Participant Updates Jan van Bon and Klaus Dörner engaged in a light-hearted exchange about NTTRSHR, which Jan described as the "next shiny new thing that really helps." Jan mentioned receiving a humorous award from Paul Wilkinson, while Klaus inquired about Peter's whereabouts, confirming he was on vacation in India. The discussion also included plans for Klaus to meet Chetan in Bangalore.
Updates on USM Projects by Jan van Bon Jan van Bon provided updates on his recent projects, focusing on a workflow generation tool that allows for business process modeling using USM-based templates. He also mentioned the completion of a cross-reference for ISO 27001, translating its main clauses into USM terminology. This work aims to facilitate the implementation of standardized routines and improve user management systems.
USM Tools and ISO 27,000 Integration Jan van Bon outlined the progress in reducing ISO 27,000 specific constraints to 169, which will be incorporated into a user-friendly tool created by Mikko Ahonen. This tool aims to facilitate project management for USM professionals, enabling them to meet various compliance standards, including ISO certifications. The software will also support multiple languages, enhancing accessibility for users in different regions.
Dutch Architecture Glossary Development Jan van Bon is leading a project to develop a Dutch architecture glossary for public service, which has successfully defined 120 core terms related to service management. The project began with 2,500 terms and focused on selecting the most relevant terminology for government use. While the glossary is intended for widespread adoption, Jan acknowledged that actual implementation may be slow.
Discussion on USM and Governance Models Jan van Bon discusses the limitations of the traditional layered governance model, arguing that management should focus on interaction rather than technology layers. He highlights the progress made in aligning Dutch public service terminology with USM, which he believes will enhance interoperability among the 1,400 government organizations in the Netherlands. Despite some resistance, he sees potential for improvement in public service management.
Updates on USM Tool Translation and Maturity Assessment Klaus Dörner highlighted the collaborative efforts in translating USM tool content into German and Portuguese, emphasizing the importance of consistency in terminology. He confirmed that certain terms will remain unchanged despite proposed modifications. Sonke Kissen shared updates on the maturity assessment concept, advocating for a tool-driven approach to evaluate maturity levels among various stakeholders, while also addressing the challenges of mobilizing authorities for necessary changes.
Progress on USM Foundation and Certification Initiatives Edo Bezemer provided an update on the USM Foundation courses, noting that they have already issued the first courses and plan to promote them on LinkedIn. He discussed the implementation of USM in Suriname and the development of an add-on for project management. Sönke expressed his willingness to assist as a coach, and they planned to meet in Basel to discuss further steps.
IT Service Management Updates and Developments Oliver König discussed the recent developments at Matrix 42, including the establishment of a new management department and the creation of a technical and business service catalog. He highlighted the anticipation surrounding organizational changes and the potential for collaboration among universities in Berlin. Thomas Vetchy shared insights on an ITCM tool submission and the shift towards recognizing enterprise architecture as a critical component of IT service management, moving beyond operational concerns.