Beschreibung Status (A, E, I) Person/ Fällig
1 USM workflow names
Workflow 1: Wish
Workflow 2: Change
Workflow 3: Incident-via-Change
Workflow 4: Incident-via-Service Request
Workflow 5: Service Request
Workflow 6: Risk-via-Wish
Workflow 7: Risk-via-Change
Workfflow 8: Risk-via-Service Request
2 Detail the change plan
3 Risk Management Redundancies?
4 Incident handled without a change to managed infrastructure
5 USM tables (definitions)
### Terms missing in glossary
  1. priority table (5.7.5, 6.1.3)
  2. categorization scheme/table (6.1.3)
  3. urgency table (5.7.4) ### Terms in usm.tool - not in USM book
  4. Workflow 6: “likelihood table”
  5. Workflow 6: “effect table” | | | | 6 | Discussion about the use of term “call” in german USM book — ongoing | | | | 7 | Term “ticket” “Record the RFC number in the Wish record or link the Change otherwise.” Proposal: “Record the RFC number in the Wish ticket or link the Change otherwise.” ticket = A record in the Service Delivery Coordination Tool | | |

USM tables (definitions)

USM workflow names

Risk Management Redundancies?

Detail the change plan

Incident handled without a change to managed infrastructure